Features
Deep where it matters. Simple where it counts.
Every feature exists to get more visits done with better records and less admin.
Client / Yard / Horse CRM
What it does: One hierarchy that matches equine reality: clients own yards, yards hold horses, every horse carries full history.
Why it matters: No more records scattered across spreadsheets and legacy screens — one tap from job to case history.
Scheduling & Rota
What it does: Day and diary views with vets as columns, drag-and-drop reassignment, and a draft → publish flow.
Why it matters: Admins build the day in minutes; vets only ever see the published truth.
Route Optimisation
What it does: Orders each vet's visits by geography, duration and working hours; shows travel time and total day length.
Why it matters: Fewer miles, less fuel, more horses seen in the same hours.
Emergency Dispatch
What it does: Add a colic call in seconds with severity; see nearest, fastest and best-overall vet, with knock-on impact.
Why it matters: Faster response times, calmer dispatch, and clients kept informed of delays.
Clinical Notes
What it does: Structured SOAP notes with templates per job type, photos, files, treatments and medications.
Why it matters: Complete, consistent records built as the day happens — not typed up at 9pm.
AI Dispatch Assistant
What it does: Skill- and competency-aware vet recommendations, with plain-English reasoning and top-3 comparison.
Why it matters: Confidence a new grad is never sent to a procedure above their level — with the admin always in control.
Billing & Invoicing
What it does: Charges captured at the visit flow to a review queue, then sequential, VAT-correct invoices with credit-note corrections.
Why it matters: Completed work never slips through unbilled, and the numbers hold up to your accountant.
Payments
What it does: Online payment links to the practice's own account, part-payments, refunds and aged debtors.
Why it matters: Money arrives faster and reconciliation stops being a Friday-afternoon job.
Stock & Medicines
What it does: Practice and vehicle stock, batch and expiry tracking, and a controlled-drugs register with a full audit trail.
Why it matters: Compliance built in — and a medicine recorded on a note updates stock and billing automatically.
Reporting
What it does: Productivity, revenue, route efficiency, emergency response and unbilled-work reports with trends and CSV export.
Why it matters: Run the practice on evidence, not gut feel.
Locum Management
What it does: Time-boxed locum accounts that expire automatically, see only their assigned jobs, and can't export data.
Why it matters: Cover the rota without handing over the keys to the practice.
Google Maps Navigation
What it does: One-tap turn-by-turn from any job via Google or Apple Maps, using precise coordinates.
Why it matters: Vets find the yard, not just the village — first time.
Precise Rural Locations
What it does: Geocoded yards with gate codes and access notes; what3words support for field-only locations.
Why it matters: The gateway with no postcode stops costing twenty minutes per visit.