FAQ
Questions, answered straight.
Everything practices ask before switching to FieldVet.
What is FieldVet?+
FieldVet is a modern practice management system (PMS) built specifically for ambulatory equine veterinary practices. It covers scheduling, routes, clinical records, billing, payments, stock and reporting in one platform.
Can FieldVet replace Merlin?+
Yes — FieldVet is designed as a modern replacement for legacy PMS software like Merlin, purpose-built for equine field work rather than adapted from clinic software. Migration support moves your clients, horses, history and invoices across.
Is FieldVet built for equine vets?+
Entirely. The data model is client → yard → horse, scheduling is route-aware, the mobile app is designed for gates and fields, and clinical templates cover vaccinations, dentals, lameness, colic, PPEs and more.
Does it support yards and multiple horses?+
Yes. A client can own multiple yards, each yard holds multiple horses, and every yard stores address, coordinates, gate codes and access notes.
Does it support billing?+
Yes — charges are captured by the vet at the visit, flow into an admin review queue, and become sequential, VAT-correct invoices with credit-note corrections.
Does it support invoicing?+
Yes. Invoices can be created from one visit, several visits, or a whole yard call, then sent to the client by email as a PDF with an online payment link.
Does it support payments?+
Yes. Clients can pay online via a payment link that settles to the practice's own account; part-payments, refunds and aged-debtor tracking are included.
Does it support Google Maps?+
Yes — jobs and yards are geocoded, routes are shown on an interactive map colour-coded by vet, and vets get one-tap turn-by-turn navigation.
Does it support what3words?+
Yes — what3words is supported for field-only locations without a usable postal address, alongside standard address geocoding.
Can locums use it?+
Yes. Locum accounts are time-boxed, expire automatically, see only their assigned jobs, and cannot export practice data.
Can vets use it on mobile?+
Yes — the vet app is mobile-first and designed for field use: today's jobs, navigation, status updates, voice notes and charge capture.
Can it handle emergencies?+
Yes. Emergencies are added in seconds with a severity level; FieldVet shows the nearest, fastest and best-overall vet and the knock-on impact on the day.
Does it support stock and medicines?+
Yes — practice and vehicle stock, batch numbers, expiry dates, low-stock alerts, and a controlled-drugs register with a full audit trail.
Can it migrate data from an old PMS?+
Yes. Migration tooling imports clients, horses, yards, clinical history, invoices and payments, with field mapping, validation and a preview before anything is committed.
Does it integrate with Xero?+
Accounting-ready CSV exports for Xero and QuickBooks are supported today, with direct API integrations on the roadmap.
Does it work offline?+
Yes — the vet app caches the day's jobs and queues notes, charges and status changes locally, syncing automatically when signal returns.
Is it suitable for mixed practices?+
Yes — many mixed practices run their equine ambulatory workload on FieldVet alongside their clinic system, with clean billing export.
How does the AI dispatch work?+
A deterministic scoring engine ranks vets by distance, route impact, skills, workload and history with the horse; AI writes a plain-English explanation. Admins always review and can override.
Is my practice's data secure?+
Yes — every practice's data is isolated with row-level security, encrypted in transit and at rest, with role-based permissions and full audit logs.
How long does setup take?+
A new practice can be scheduling on day one. Full migration from a legacy PMS is typically completed within days, not weeks.
Is there a free trial?+
Yes — every practice starts with a 30-day free trial, no card required.
Still curious?